Cancellation Policy for Sabiman

Simplified Solutions strives to ensure smooth transactions between users and service providers. This Cancellation Policy outlines the terms and fees applicable when a user or service provider cancels a booking.

1. User-Initiated Cancellations

Users may cancel a booking at any time; however, cancellation fees apply based on the timing of the cancellation:

• Instant Cancellation (within 5 minutes of booking): 5% of the total payment will be deducted as a cancellation fee.
• Cancellation Within 1 Hour of Booking: 15% of the total payment will be deducted as a cancellation fee.
• Cancellation After the Service Provider Arrives at the Location: 30% of the total payment will be deducted as a cancellation fee.

These fees compensate service providers for their time and effort.

2. Provider Delays and User Cancellations

If the service provider delays and you choose to cancel the booking, only 2% of the total payment will be deducted as an administrative fee.

3. Service Provider-Initiated Cancellations

If the service provider cancels the booking, the user will receive a full refund, including any fees paid during the booking process.

4. Refund Processing

Refunds for cancellations will be processed within 7 business days and credited back to the original payment method. Processing times may vary based on your payment provider.

5. Contact for Assistance

If you have questions or face issues during the cancellation process, contact our support team:
Email: support@sabiman.co
Phone: +23274326256

6. Changes to the Cancellation Policy

Simplified Solutions reserves the right to update this policy. Users will be notified of significant changes through the app or email.