Refund Policy for Sabiman

Simplified Solutions aims to provide a reliable and convenient platform through Sabiman. This Refund Policy outlines the circumstances and process for refund requests.

1. Eligibility for Refunds

A user may request a refund if:

• The service booked through Sabiman was not completed as agreed.
• The service provider failed to deliver the service as promised.
• There was an error in processing the payment (e.g., duplicate charges).

Refunds are not applicable in cases where:

• The service was completed but did not meet subjective expectations.
• Disputes arise from conditions beyond the service provider’s control (e.g., user-provided misinformation).
• The refund request is submitted outside the allowable time frame (see Section 2).

2. Refund Request Time Frame

Users must submit a refund request within 7 days of the scheduled service date. Requests made after this period may not be eligible for consideration.

3. How to Request a Refund

To request a refund:

1. Log in to your Sabiman app.
2. Click More and then "Refund Policy" .
3. Click on "Chat Button" and provide the required details, including the reason for the request and any supporting evidence (e.g., photos, messages).

Alternatively, you can contact our support team at:
Email: support@sabiman.co
Phone: +23274326256

4. Refund Review Process

Upon receiving a refund request:

• Simplified Solutions will review the claim, including communication and evidence submitted.
• We will contact the service provider for their input on the matter.
• A decision will be made within 14 business days based on the information provided.

5. Refund Outcomes

Based on our findings, the following outcomes are possible:

• Full Refund: If the claim is validated, the full amount will be refunded.
• Partial Refund: If the service was partially completed, an appropriate refund amount will be issued.
• No Refund: If the claim is deemed invalid, no refund will be provided.

6. Method of Refund

Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.

7. Simplified Solutions’ Role

Our role in the refund process is to facilitate a fair resolution between users and service providers. We do not assume liability for the actions or inactions of third-party service providers.

8. Changes to the Refund Policy

Simplified Solutions reserves the right to update this policy at any time. Users will be notified of significant changes through the app or email.

9. Contact Information

If you have questions about this Refund Policy, please contact us at:
Email: support@sabiman.co
Phone: +23274326256